Fire Branch

Delivery

Prices are inclusive of delivery to most of the mainland UK. Orders from the Highlands and Islands of Scotland, Northern Ireland and the Channel Islands will incur a 16.50 surcharge. We also welcome enquiries from elsewhere and ask that in these cases you contact us by e-mail, letter or telephone for onward shipping costs to other locations.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. A premium Saturday delivery service is available, at an additional charge of 16 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.

We will inform you by e-mail or telephone at least 48 hours prior to despatch of our expected delivery date. We regret that we are unable to specify exact delivery times within that date. Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

CANCELLATIONS, REFUNDS AND RETURNS :

We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights.

Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery. Your product must be complete,unused and in "as new" condition (eg. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories for a full refund.

 
Page updated 13th Dec 2012, 11:11
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